Welcome to Neiraa! The term “Neiraa,” “we,” or “our” refers to the owner of the website www.neiraa.com. The term “you” refers to the user or viewer of our website. The use of this website is subject to the following Terms & Conditions. We reserve the right to amend the Terms & Conditions at any time without prior notice, and any changes will be effective immediately.

Our Products

Neiraa offers a wide range of paraben-free and mercury-free cosmetics that are carefully formulated by experts to enhance your beauty while prioritizing your skin’s health. Any representation of the color scheme of our products on our website is as accurate as possible. However, the photos of all products are taken under neutral lighting conditions, and we make every effort to reproduce the exact color of the product. While the color reproduction of each product is a close representation, we cannot accept any responsibility for variations in color caused by differences in your browser software or monitor settings.

Neiraa products are made from natural ingredients, and we recommend patch testing for all our cosmetic products. All our formulations may have slight variations due to the nature of the ingredients used. These variations are natural and should not be considered defects or damage.

Pricing

The price of the product shall be the price confirmed by us at the time the order is placed. Prices for our cosmetics may vary from time to time, but such changes will not affect orders for which payment has already been made. In the case of price reductions or new offers introduced by us, no refunds will be provided for orders placed prior to the change in price or the introduction of the offer. The quoted price is inclusive of applicable taxes.
Any shipping or additional charges will be added based on the state or country of delivery, and the shipping costs will be reflected on our website during the checkout process. For international shipments, Neiraa cannot be held responsible for non-delivery of products if the customer fails to pay any domestic charges levied by the country of import.

Additional payment gateway charges may apply to your purchase, and these will be reflected during the checkout process.

Shipping/Delivery

You will be notified when your order ships from our store, along with the shipment tracking number, through SMS and/or email.
Once an order is placed, it will be processed, packed, and dispatched within the next 24 hours through our trusted delivery partner. A notification will be sent to you with the shipment tracking details and the invoice for your purchase. Delivery within India typically takes 5-7 business days from the day of dispatch. International orders may take approximately 12 business days or more, depending on the destination country.

A standard shipping charge relevant to the respective region will apply to domestic orders to other states within India and all international orders.

Our logistics partners will attempt delivery at least twice. If an order is not collected, it will be returned to us. We will re-ship the order at your request, subject to additional shipping charges.

Refund, Return, or Cancellation Policy

Products once sold cannot be refunded or exchanged. Returns are only accepted in cases of manufacturing defects or damages that occurred during shipment. To be eligible for such returns, the product must be in the same condition as you received it—unworn, unused, with tags, and in the original packaging, along with the receipt or proof of purchase. An unboxing video without any cuts or edits will be required for any returns.

To initiate a return, please contact us at +91 96110 28519 or email us at askus@neiraa.com. If your return is accepted, we will provide you with the details and instructions on how and where to send your product. Products returned to us without prior approval will not be accepted.