At Neiraa, accessible from www.neiraa.com, the privacy of our visitors and customers is a priority. This Privacy Policy document outlines the types of information that we collect, how we use it, and the steps we take to protect your data.

1. Information We Collect
We collect personal information that you provide directly to us when you interact with our website, such as:

Contact Information: Name, email address, phone number, and postal address.
Payment Information: Billing details, payment method, and transaction details for product purchases.
Account Information: When creating an account, we collect username, password, and other relevant details.
Product Preferences and Feedback: Information about your preferences and feedback on our products.
We also automatically collect certain data through cookies and analytics tools, including:

Usage Data: IP address, browser type, referring URLs, and device information.
Cookies: We use cookies to enhance your browsing experience, remember your preferences, and understand how you use our site.

2. How We Use Your Information
We use the information we collect for the following purposes:

To process your orders, manage transactions, and provide customer support.
To send updates, marketing emails, or promotional offers if you’ve subscribed to our newsletter (you can unsubscribe at any time).
To improve our website, products, and services by analyzing user behavior.
To comply with legal obligations, resolve disputes, and enforce our terms and policies.

3. Sharing Your Information
We do not share your personal information with third parties, except for the following purposes:

Service Providers: We may share data with trusted partners who assist in website operations, payment processing (Razorpay), and shipping (Shiprocket).
Legal Compliance: We may disclose information if required by law or to protect our rights.

4. Data Security
We use secure protocols for data transmission and storage to ensure your personal information is protected. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Your Data Rights
You have the right to:

Request access to the personal data we hold about you.
Correct or update your information.
Request deletion of your data under certain circumstances.
Opt-out of marketing communications at any time.
To exercise any of these rights, please contact us at support@neiraa.com.

6. Cookies
Neiraa uses cookies to improve your browsing experience. Cookies help us understand your preferences, manage user sessions, and provide targeted marketing. You can manage your cookie preferences through your browser settings.

7. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this policy periodically for any updates.

8. Contact Us
For any questions or concerns about our Privacy Policy, please reach out to us at:

Email: askus@neiraa.com
Phone: +91 96110 28519